The complaints management:
The complainant selects “contact us” from the journal site, and select one of the following editorial office emails to submit the complaint:
once the editor- in Chief receives all comments and complaints, The complaint is reviewed with the Editorial board to handle complaints and investigate the claims and resolve them quickly. after that, The editor- in Chief sends an explanation and information to the person who submit the complaint.
Ensuring an effective and fair practice is the main objective of the complaint policy , scince complaint management process of the journal of the faculty of medicine aims to:
- Enable us to respond to issues raised by the complainants in a timely and cost –effective manner.
- Enhance the confidence of authors in our publishing process.
- Provide quality improvements in our products (where applicable) , service, staff, and complaints handling .